The Challenge
TeleGlobal Inc, a major telecommunications carrier processing over 100 million minutes per month, was facing mounting pressure from regulators and customers alike. Robocalls were flooding their network, resulting in customer complaints, regulatory scrutiny, and potential FCC enforcement actions.
The FCC's STIR/SHAKEN mandate required full compliance, and TeleGlobal needed a solution that could authenticate calls at scale while minimizing false positives that could block legitimate business traffic.
Key Challenges:
- Millions of robocalls flooding the network daily
- Customer complaints about spam calls increasing 40% YoY
- FCC compliance deadline for STIR/SHAKEN approaching
- Existing solutions had high false positive rates (>5%)
- Need to process 100M+ minutes without latency impact
The Solution
TeleGlobal implemented CalHive's comprehensive robocall mitigation platform, which combines STIR/SHAKEN authentication with AI-powered call analysis to identify and block illegal robocalls while protecting legitimate traffic.
STIR/SHAKEN Implementation
Full implementation of STIR/SHAKEN protocols with support for all attestation levels (A, B, C).
AI Detection Engine
Machine learning models trained on billions of call patterns to identify robocall behavior.
Real-Time Blocking
Sub-second decision making to block identified robocalls without impacting legitimate traffic.
Compliance Reporting
Automated reporting and documentation for FCC compliance and traceback cooperation.
The Results
Within 90 days of deployment, TeleGlobal achieved industry-leading robocall mitigation results while maintaining full FCC compliance. Customer complaints about spam calls dropped dramatically, and the carrier's compliance status became a competitive advantage.
Accuracy
Industry-leading detection accuracy for robocalls
Spam Reduction
Dramatic decrease in spam calls reaching customers
False Positives
Minimal impact on legitimate business calls
"CalHive's robocall mitigation solution exceeded our expectations. We achieved 99.2% detection accuracy with virtually no false positives. Our compliance status is now a selling point with enterprise customers."
James Chen
VP of Infrastructure, TeleGlobal Inc