Privacy Policy

CalHive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for our services, express interest in obtaining information about us or our products and services, participate in activities on our website, or otherwise contact us. This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Billing information and payment details
• Account credentials
• Communication preferences

Technical and Usage Data

We automatically collect certain information when you visit, use, or navigate our website and services. This information does not reveal your specific identity but may include:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Log data and analytics information

Call Detail Records (CDRs)

As a VoIP service provider, we collect and process call detail records necessary for providing our telecommunications services. This includes origination and termination numbers, call duration, timestamps, and routing information. We do not record or store the content of voice communications.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, operating, and maintaining our services
• Processing transactions and sending related information
• Responding to inquiries and providing customer support
• Sending administrative information, updates, and security alerts
• Improving our services and developing new features
• Detecting and preventing fraud, unauthorized access, and other illegal activities
• Complying with legal obligations and regulatory requirements
• Analyzing usage trends and optimizing network performance

3. Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer support
• Business Partners: With interconnected carriers and partners necessary for call routing and service delivery
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data centers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call detail records are retained in accordance with FCC regulations and our legal obligations, typically for a minimum of 18 months.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and obtain a copy of your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: